Shoping and Delivery Conditions

1.1. Purpose:

This Shipping and Delivery Policy ("Policy") is designed to provide comprehensive information regarding the shipping and delivery of products purchased from BlueBird Enterprise ("we," "us," or "our") through our online retail platform, bluebirdenterprises.in ("Site").

This policy outlines the processes, responsibilities, and terms associated with the shipment and delivery of goods to our valued customers ("you" or "customer").

1.2. Agreement to Policy:

By placing an order for products on our Site, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions outlined in this Policy.   This Policy is an integral part of our Terms and Conditions, and your acceptance of those terms includes acceptance of this Policy.

1.3. Policy Updates:

We reserve the right to modify or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Site.   We recommend reviewing this Policy periodically to stay informed of any updates.

2.1. Order Confirmation and Verification:

Upon successful placement of an order, you will receive an automated order confirmation email containing a summary of your purchase. We conduct verification processes to ensure the accuracy and validity of all orders. This may include, but is not limited to, verifying payment details, shipping addresses, and product availability. In cases of suspected fraud or discrepancies, we reserve the right to request additional information or cancel the order.

2.2. Processing Time:

Orders are typically processed within 3-7 business days from the date of order confirmation, excluding weekends and public holidays. Processing times may vary during peak seasons, promotional periods, or for customized/made-to-order items. Specific processing times for customized items will be indicated on the product page.

2.3. Inventory Availability:

While we strive to maintain accurate inventory levels, occasional discrepancies may occur. If an item is out of stock after your order is placed, we will notify you and provide options, such as a refund, exchange, or delayed shipment.

3.1. Shipping Options and Carriers:

We offer a range of shipping options, including standard, expedited, and express delivery, through reputable carriers such as FedEx, DHL, UPS, and local postal services. The available shipping options and associated costs will be displayed at checkout based on your delivery location and order details. The selection of the carrier may vary depending on the destination and the nature of the products.

3.2. Delivery Times and Estimates:

Estimated delivery times are provided at checkout and in your shipping confirmation email. Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to factors such as weather conditions, carrier delays, customs processing, and remote location accessibility. Business days refer to Monday through Friday, excluding public holidays.

3.3. Tracking and Notifications:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.   You can track your order through the carrier's website or our order tracking page. We may provide additional notifications regarding shipment status and estimated delivery times.

4.1. Shipping Cost Calculation:

Shipping costs are calculated based on factors such as the shipping method, destination, package weight, and dimensions. The exact shipping costs will be displayed at checkout before you complete your purchase.

4.2. Free Shipping Promotions:

We may offer free shipping promotions for orders meeting specific criteria, such as a minimum purchase amount or specific product categories. The terms and conditions of free shipping promotions will be clearly stated on our Site.

4.3. Additional Fees:

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities. Additional fees may apply for redelivery attempts or address corrections.

5.1. Delivery Address Accuracy:

It is the customer's responsibility to provide accurate and complete delivery address information. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. Address changes are not permitted after an order has been shipped.

5.2. Delivery Attempts and Signature Requirements:

The carrier will make 2 delivery attempts. If delivery is unsuccessful, the package may be held at a local carrier facility or returned to us. Some deliveries may require a signature upon receipt. It is the customers responsiblity to arrange for pickup, or redelivery with the shipping carrier.

5.3. Inspection and Receipt:

Upon receipt, customers are advised to inspect the package for any damage or discrepancies. Any damage or discrepancies should be reported to our customer support team immediately.

5.4. Lost or Stolen Packages:

We are not liable for lost or stolen packages after they have been successfully delivered to the address provided. Customers are encouraged to contact the carrier and file a claim for lost or stolen packages. If a package is lost before delivery we will help in any way possible to locate the package, and if neccesary, send a replacement.

6.1. Restricted Items and Locations:

Certain items may be subject to shipping restrictions due to legal or logistical reasons. We may not be able to ship to certain locations, including PO boxes, APO/FPO addresses, or remote areas. Restrictions will be noted on the product page or at checkout.

6.2. Force Majeure:

We are not responsible for delays or non-delivery due to events beyond our control, such as natural disasters, strikes, or government actions

7.1. Damaged or Defective Items:

Upon receipt of your order, please inspect the package for any damage or defects.
If you receive a damaged or defective item, you must notify our customer support team within 2 days of delivery, providing photographic evidence of the damage.
We will arrange for a replacement or a full refund, including any applicable shipping costs, upon verification of the damage or defect.
We may request that the damaged item be returned to us, in which case we will provide a prepaid return shipping label.

7.2. Return for Reasons Other Than Damage or Defect:

If you wish to return an item for reasons other than damage or defect (e.g., incorrect size, change of mind), you may do so within 7 days of delivery, provided the item is in its original condition, unused, and with all original packaging and tags intact.
You will be responsible for the return shipping costs, unless otherwise specified.
Upon receipt and inspection of the returned item, we will issue a refund to your original payment method, minus any applicable shipping costs.
Certain items may not be available for returns, due to hygiene reasons, or customization. These items will be clearly marked.

7.3. Exchange Policy:

If you wish to exchange an item for a different size, color, or product, you may do so within 4 days of delivery, subject to product availability.
You will be responsible for the return shipping costs, and any price differences between the original and exchanged items.
We will ship the exchanged item to you once we receive and inspect the returned item.

7.4. Refund Processing Time:

Refunds will be issued within 7-10 business days of receiving and inspecting the returned item.
The time it takes for the refund to appear on your account may vary depending on your payment provider.
If the return request is approved, the item will either be replaced or exchanged and delivered within 10-15 days.
In case of a refund, the processing will begin immediately after approval, and the amount will be credited to your account within 10-15 days.
If approved, the replaced product will be delivered within 15 days.
If approved, the exchanged product will be delivered within 15 days

7.5. Return Shipping Instructions:

To initiate a return or exchange, please contact our customer support team for instructions and a return authorization.
Ensure that the returned item is securely packaged to prevent damage during transit.
Include a copy of your order confirmation or packing slip with the returned item.

8.1. Domestic Shipping Timeframes (Within India)

Standard Shipping: Estimated delivery time:3-7 business days from the date of shipment.
Applicable to most locations within India.
Expedited Shipping: Estimated delivery time: 2-4 business days from the date of shipment.
Available for customers who require faster delivery.
Express Shipping: Estimated delivery time: 1-2 business days from the date of shipment.
Guaranteed delivery within the specified timeframe, subject to carrier terms.

8.2. International Shipping Timeframes (Outside India)

Standard International Shipping:
Estimated delivery time: 7-10 business days from the date of shipment.
Delivery times may vary significantly depending on the destination and customs processing.
Expedited International Shipping:
Estimated delivery time: 10-15 business days from the date of shipment.
Faster delivery option, but still subject to customs delays.
Customs and Import Delays:
Customers are advised that international shipments may be subject to customs inspections and delays, which are beyond our control.
Any customs duties, taxes, or import fees are the responsibility of the customer.

8.3. Remote or Rural Areas:

Delivery to remote or rural areas may require additional time and may incur additional shipping charges.
Customers in such areas will be notified of any potential delays or additional charges at checkout.

8.4. Holiday and Peak Season Delays:

During holiday seasons and peak shopping periods, delivery times may be longer than usual due to increased order volumes and carrier delays.
Customers are advised to place their orders well in advance to avoid delays.

8.5. Real-Time Tracking Updates:

We provide real-time tracking updates through our shipping partners, allowing customers to monitor the progress of their shipments.
Customers will receive email or SMS notifications with tracking information.

9.1. Policy Updates:

We reserve the right to modify this Policy at any time.
Changes will be posted on our Site, and the "Last Updated" date will be revised.

9.2. Governing Law:

This Shipping and Delivery Policy shall be governed by and construed in accordance with the laws of India

10.1. Order Tracking and Inquiries:

Customers can track their orders using the tracking number provided in the shipping confirmation email.
For any shipping-related inquiries, customers can contact our customer support team via Contact No. +91 8731827493 .

10.2. Resolution of Shipping Issues:

We will make reasonable efforts to resolve any shipping-related issues, such as delays or lost packages, in a timely manner.